Meet Our Staff and Interns!

Founder & CEO

Cindy McGrew worked full time for 18 ½ years, at Legg Mason, now Morgan Stanley, as a Client Service Representative. She left her full time job to devote her efforts full time to Operation Second Chance. She began this mission of hope out of love for our country, pride in being an American and a huge respect for those serving in the military.

Administrative Assistant

In August of 2013, I was called with the opportunity to interview with Operation Second Chance and it has been the biggest blessing I have received! I get to work for an amazing organization, I get to learn from Cindy, and I get to see the difference we are able to make in people’s lives every day. It is an honor and privilege to be part of Operation Second Chance!

Call 301-972-1080/888-672-4838 or email Vanessa.

Staff Member

Lisa Lourake is a Florida native, receiving her undergraduate degree from the University of Delaware, and her graduate degree from University of Maryland University College.  As military spouse for 22 years, she volunteered for many base level programs that supported spouses of deployed service members.  Lisa also volunteered weekends and some weekdays for just over 8 years at Walter Reed Military hospital, using her time and experience to counsel the combat wounded men and women from OIF and OEF, and their spouses.  Lisa brings a high level of veteran program, caregiver, and benefit structure knowledge to the OSC team, and is very excited to be a part of Operation Second Chance. 


I am excited to be a part of an organization that truly cares about the service member and their families, and that OSC allows me to bring families together to make lifelong friends and connections that may otherwise not be possible. While yes, OSC does help financially, sometimes a conversation over a cup of coffee or a plate of hot wings discussing where you’ve been and where you hope to go from here with someone who understands is also a real need that I love being able to fulfill. OSC and their overwhelming love for our country, its service members and their families makes me honored to be a part of their team.

Staff Member

In 2007, Vanessa was awarded the Family Readiness Group Leader of the Year by the 95th MP Battalion. In 2011, her husband was medically retired from the Army due to injuries sustained for his support to Operation Iraqi Freedom.

During her time with her husband at Walter Reed Army Medical Center, Vanessa was provided much needed support by Cindy McGrew and Operation Second Chance. After her husband’s retirement Vanessa and her family settled in Tallahassee, Florida. In 2017, with the support of Cindy McGrew, Vanessa started the OSC Veteran Group in Tallahassee, Florida. Providing support to fellow military families is a passion for her.